Terms of service

Nusayla (TODO — trade licence no.), Gulshan-2, provides Orlabia Tech: a developer API platform, a social media marketing panel, an employee management system and a customer chat inbox. Each is sold separately and you only get the ones you buy.

• You must give accurate details and keep them current.
• You are responsible for everything done with your credentials and API keys. Tell us immediately if a key is exposed; you can revoke it yourself from the dashboard.
• One person or company per account. Accounts are not transferable.

Services are prepaid. Plans are bought for a fixed period and access stops at the end of it unless you buy another; API usage and SMM orders are drawn from a prepaid balance. Prices are shown before you pay and include any rail fee. Payment through a manual rail is only complete once we have confirmed receipt, which can take until the next working day.

You may not use Orlabia Tech to:

• break any law, or infringe anyone’s rights;
• send unsolicited bulk messages, or use the chat and SMS rails for anything the recipient has not agreed to receive;
• scrape, resell or redistribute API responses in a way that substitutes for our service;
• attempt to breach, overload or reverse-engineer the platform, or circumvent quotas, rate limits or billing;
• buy engagement that breaks the terms of the platform it is aimed at. SMM orders are placed with third-party providers and you are responsible for whether they are permitted where you use them.

We may suspend an account that breaches this clause. Where we can, we will tell you why and give you a chance to fix it first.

You keep ownership of everything you put into the service. You grant us only the licence needed to host, process and display it back to you and to the integrations you connect. You confirm you have the right to upload it — including any employee data you enter.

We aim to keep the service available but do not promise uninterrupted operation. Parts of the platform depend on third parties — payment providers, social platforms and upstream data sources — and can be degraded by their outages. Planned maintenance is announced in the dashboard where practical.

To the extent the law allows, our total liability for any claim is limited to what you paid us in the three months before it arose, and we are not liable for lost profits, lost data or indirect loss. Nothing here excludes liability that cannot lawfully be excluded.

You may close your account at any time from Dashboard → Settings; refunds are governed by our refund policy. We may end the agreement on notice, or immediately for a serious breach of clause 4. Prepaid amounts for a period you can no longer use are refunded pro rata unless the account was closed for breach.

We may change these terms; the effective date above will change with them and we will notify account holders of material changes by email before they take effect. Continuing to use the service after that means you accept them.

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have exclusive jurisdiction.